Greetings to the Incaspin Casino VIP Program, created exclusively for our active members in Spain. This set of terms details all you need to know about how the program works, from accumulating points on your favourite games to obtaining exclusive rewards and benefits. By entering our loyalty program, you accept these rules, so we recommend you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after examining the following sections, please contact our support team—we are always here to help.
Qualification and Compulsory Registration
All verified Incaspin Casino players who have completely verified their account and live in Spain are directly enrolled in the loyalty program as soon as they submit their first real-money deposit and put a eligible wager. There is zero additional application process or opt-in required, which indicates you begin gaining points from your very first bet. To remain qualified, you must maintain a single active account and make sure that your personal and payment details are kept up to date. The program is open solely to individuals who are at least eighteen years of age, as stated by Spanish gambling laws, and any infringement of the age requirement will result in prompt deletion from the program.
Employees of Incaspin Casino, its affiliates, and any third-party service providers personally engaged in the program’s operation are not allowed to take part. We also maintain the right to remove any participant who has earlier self-excluded or whose account has been transiently suspended due to responsible gaming steps. Registration is individual and not transferable, and we rigorously ban the use of scripted routines or robots to generate fake game actions. In case we detect any form of tampering, the account will be prone to invalidation, and all accrued points will be lost without advance notice. By staying active, you revalidate your eligibility continuously.
Protecting Your Account and Program Compliance
Ensuring your loyalty account stays secure is a shared responsibility. You are not to share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We regularly monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Exchanging Loyalty Points
Once you have gathered a minimum number of loyalty points, you can trade them for a variety of rewards available in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type shows the number of points required and the corresponding terms, so you can make an educated choice before finalizing the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet right away. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests are final once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no restriction to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Loyalty Validity and Cancellation Rules
Accumulated loyalty points will lose validity if your account remains completely dormant for a period of one hundred and eighty consecutive days. Inactivity is characterized as no real-money wagers, no deposits, and zero logins during that window. Once points expire, they are permanently removed and cannot be recovered, including if you subsequently resume play. To maintain your balance active, just log in to your account or place a eligible bet at least once every six months. We send system-generated email reminders to Spain members before any points expire, offering you a fair opportunity to spend them. This expiry policy ensures the program remains sustainable for all participants and stops dormant balances from piling up indefinitely.
In addition to inactivity-based expiry, we reserve the right to confiscate all or part of a member’s loyalty points in cases of verified fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is terminated by the member, any outstanding points are forfeited right away and may not be moved to another player or changed to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will forfeit all accumulated points. For sectional forfeitures following a minor terms violation, only points acquired during the applicable period of misconduct are removed, and we will notify you in writing of the precise adjustment made.
Membership Tiers and Advancement
The loyalty program features multiple tier levels, starting from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is based on the total number of loyalty points you earn over a rolling evaluation period that begins from your enrolment date and renews at the end of each calendar half-year. As soon as you attain the required point threshold for the next level, your account is upgraded automatically, and you will immediately commence enjoying the enhanced benefits attached to that tier. Spain members can track their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not accumulated enough points to keep your current level, a soft downgrade will take effect. For example, a Platinum member who no longer fulfils the Platinum point requirement will be transferred to Gold rather than falling all the way back to the starting tier. This buffer is designed to acknowledge consistent play and give you a fair chance to regain your status during the next cycle. Points accumulated during a higher-tier period do not lapse when a downgrade occurs, and any tier-based perks that were already issued, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Collecting Loyalty Points
Loyalty points at Incaspin Casino are obtained every time you submit a real-money wager on eligible casino games. The speed at which points build up varies by the game category, with slots generally paying at the highest rate and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not give points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are computed based on the settled wager amount, and they are deposited to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not collect points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may vary periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Level Perks and Special Advantages
Each membership tier reveals a set of exclusive benefits designed to enhance your gaming experience and recognize your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers introduce progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members receive a dedicated account manager who can support with personalised offers and priority support, plus a guaranteed birthday bonus that is applied automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits arranged individually. All tier-specific perks are liable to periodic review, and we may offer seasonal surprises that are activated only for top-tier members, making sure that the program remains fresh and competitive.
Alterations and Termination and Discontinuation
We regularly assess the loyalty program to ensure it stays just, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to change these terms, alter earning rates, rearrange levels, or alter the available rewards at any time. Whenever a material change is planned, we will inform all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be introduced without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will keep full access to your points balance and reward store, and we will urge everyone to use any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We guarantee that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.
Common Questions
How can I join the Incaspin Casino loyalty program as a Spain member?
You are not required to sign up separately incaspins.es. Every registered player who completes the full identity check process and makes a first real-money deposit is instantly enrolled. There is no fee to join or application form, so you begin earning loyalty points from your opening qualifying bet. Just play eligible games, and your progress will be recorded in your account dashboard.
Can I combine points from multiple accounts or send them to a friend?
No. The loyalty program is strictly limited to one account per person, and points are not transferable under any circumstances. Combining points across different accounts, even if they belong to the same family, is not allowed and may lead to losing your points. If you accidentally created a duplicate account, contact support to resolve the problem before attempting any redemption.
What becomes to my loyalty points if I don’t play for a extended time?
If your account shows no wagering activity, no deposits made, and no logins for 180 consecutive days, all remaining loyalty points will become invalid. We issue advance email reminders to Spanish members before expiry, so you have a chance to avoid losing your balance. A single log-in or a small qualifying stake is enough to reset the inactivity timer and keep your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. As soon as you earn enough points to attain a higher tier, your benefits take effect automatically and can be used right away. For example, if you achieve Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Exist any restrictions on which games count towards earning points?
Most real-money casino games contribute to point accumulation, but contribution rates differ. Slots typically garner points at the full rate, while table games, video poker, and live dealer games may add at a lower percentage. Wagers placed with bonus funds or free spins are not eligible from earning loyalty points. You can always verify the exact contribution rate for a specific game in its information section.
In what way can I view my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are all visible in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We advise checking your progress regularly, especially before the half-year tier reassessment, so you can arrange your redemptions and keep your status.